We know that communication involves much more than actual words being said.
Body language, appearance and gesture play a big role in how we are perceived. One aspect of communication that is often overlooked is our voice.
Whether you are a teacher, a public speaker or in any other kind of profession that requires speaking you might want to begin to think of your voice as your instrument. An instrument that must  be finely tuned, developed, and practiced in order to successfully play  the sound that appeals to those who hear it. Here are seven tips of how to  better "tune" up your instrument:
1.  Speak clearly. Avoid dropping the endings off of your words such as  "gettin', goin', shoppin', sleepin', etc." Finish the "g's" and you will  sound much clearer and professional.
2. Instead of using filler  words, such as "uh", "um", or "you know",  simply pause in between  words or sentences. Gather your thought during the pause and your  customer won't be distracted by your inability to quickly find the right  word. The pause sends the message that you are thoughtful, which is an  advantage.
3.  Keep your head up when you talk. If your head is  down, looking at a screen, your hands, or the floor, you aren't  providing your voice with the best position to project and sound  engaging. With your head up, you are stretching out your 
vocal cords, allowing them to vibrate naturally. This is particularly important if you tend to sound monotone.
4.  Smile into your words. When you smile, your vocal cords lift up and you  sound friendlier, warmer, and more engaging. Try re-recording your  outbound 
voice mail message by standing up, smiling into the phone, and then listen. You'll know when it sounds right.
5.  Maintain vocal variety when you speak. Use inflection to emphasize  certain words or phrases, you may want to get louder, softer, inflect an  emotion on particular words. Try this exercise: Say the following words  out loud and speak them as you would want your customer to experience  the emotion:  "Delicious", "Great", "Reward", "Smooth", "Fine",  "Amazing", "Profit". Hear the difference?
6. Record yourself and  listen to how you sound by reading a story or a white paper out loud.  After you have taped yourself, listen to what your voice sounds like.  You could record your phone calls for a morning, too. See what you think  after those are done.
7.  BREATHE. If you are breathing  correctly, from your diaphragm, you will find you don't run out of  breath at the end of sentences. In the meantime, you are expanding your  lungs 
(great for when you go skiing this winter). When you breathe out,  your tummy goes in, when you breathe in, your tummy goes out. See if you  are doing this correctly, and start practicing when you can concentrate  to improve your breathing, breath, and your voice. 
Remember, your voice is your instrument. Keep it in tune!
by Renee Walkup
edited by Soutenus